Privacy Policy

Last updated: January 2024

Lambda Reed ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our travel booking services.

1. Information We Collect

Personal Information

When you make an enquiry or booking with us, we may collect:

• Name and contact details (email address, postal address)
• Date of birth and passport information (for bookings)
• Payment information (processed securely through third-party providers)
• Travel preferences and special requirements
• Dietary requirements or medical conditions relevant to your travel

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Pages visited and time spent on our website
• Referring website addresses
• Device information

2. How We Use Your Information

We use the information we collect to:

• Process and manage your travel bookings
• Communicate with you about your enquiries and bookings
• Provide customer support before, during, and after your trip
• Send relevant travel offers and updates (with your consent)
• Improve our website and services
• Comply with legal obligations

3. Sharing Your Information

We may share your personal information with:

• Airlines, hotels, tour operators, and other travel suppliers necessary to fulfil your booking
• Travel insurance providers
• Government authorities when required by law (e.g., passport and visa requirements)
• Our service providers who assist in operating our business

We do not sell your personal information to third parties for marketing purposes.

4. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include:

• Secure SSL encryption for data transmission
• Restricted access to personal information
• Regular security assessments
• Staff training on data protection

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Booking records are typically kept for seven years for legal and accounting purposes.

6. Your Rights

Under UK data protection law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Object to processing of your information
• Request restriction of processing
• Data portability
• Withdraw consent at any time

7. Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use, please see our Cookies Policy.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any website you visit.

9. Children's Privacy

Our services are not directed at children under 16. We do not knowingly collect personal information from children under 16 without parental consent.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Lambda Reed
47 Briggate, Leeds, LS1 6HD
Email: [email protected]

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your information correctly.