Last updated: January 2024

Lambda Reed is committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This page outlines how we ensure your data protection rights are respected.

1. Data Controller

Lambda Reed is the data controller for personal information collected through our website and services. This means we determine why and how your personal data is processed.

Contact Details:
Lambda Reed
47 Briggate, Leeds, LS1 6HD
Email: [email protected]

2. Lawful Basis for Processing

We process your personal data based on the following lawful grounds:

  • Contract: Processing necessary to fulfil our contract with you when you make a booking
  • Legal Obligation: Processing required to comply with laws (e.g., financial reporting, immigration requirements)
  • Legitimate Interest: Processing for our legitimate business interests where these do not override your rights
  • Consent: Where you have given explicit consent (e.g., for marketing communications)

3. Your Rights Under UK GDPR

Right to Access

You have the right to request a copy of the personal information we hold about you. This is known as a Subject Access Request (SAR). We will respond within one month of receiving your request.

Right to Rectification

If you believe the information we hold about you is inaccurate or incomplete, you have the right to request correction. We will make corrections within one month or explain why we cannot.

Right to Erasure

You have the right to request deletion of your personal data where:

  • The data is no longer necessary for its original purpose
  • You withdraw consent (where consent was the lawful basis)
  • You object to processing and there are no overriding legitimate grounds
  • The data was processed unlawfully

Note: We may need to retain certain information for legal or accounting purposes.

Right to Restrict Processing

You can request that we limit how we use your data while concerns are being investigated.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, machine-readable format and to transfer it to another organisation.

Right to Object

You have the right to object to processing based on legitimate interests or for direct marketing purposes. If you object to marketing, we will stop immediately.

Rights Related to Automated Decision Making

You have the right not to be subject to decisions based solely on automated processing that significantly affect you. We do not currently use automated decision-making processes.

4. How to Exercise Your Rights

To exercise any of your rights, please contact us:

  • Email: [email protected]
  • Post: Data Protection, Lambda Reed, 47 Briggate, Leeds, LS1 6HD

We may need to verify your identity before processing your request. Requests are handled free of charge, although we reserve the right to charge a reasonable fee for excessive or repetitive requests.

5. Data Protection Impact Assessments

Where our processing is likely to result in a high risk to your rights and freedoms, we conduct Data Protection Impact Assessments (DPIAs) to identify and minimise risks.

6. International Transfers

When you book travel to destinations outside the UK, we may need to transfer your personal data to travel suppliers in those countries. We ensure appropriate safeguards are in place, including:

  • Transfers to countries with adequate data protection laws
  • Standard contractual clauses approved by the ICO
  • Transfers necessary for the performance of your travel contract

7. Data Breach Procedures

We have procedures in place to detect, report, and investigate personal data breaches. Where a breach is likely to result in a high risk to your rights and freedoms, we will notify you without undue delay.

8. Staff Training

All our staff receive regular training on data protection principles and their responsibilities under UK GDPR. Access to personal data is restricted to those who need it to perform their duties.

9. Record Keeping

We maintain records of our processing activities as required by Article 30 of UK GDPR. These records document the types of data we process, purposes, retention periods, and security measures.

10. Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Website: ico.org.uk
Helpline: 0303 123 1113

We would appreciate the opportunity to address your concerns before you approach the ICO. Please contact us first at [email protected].

11. Updates to This Information

We review our GDPR compliance procedures regularly and may update this page. Significant changes will be communicated via email where appropriate.